If you’re a Malaai customer, welcome!

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand, and agree to be bound by these terms and conditions, which include our privacy policy.

GIFTING

Choose ‘Gifting’ at checkout to make your order extra special. Our understated gift boxes are decorated with the brand’s symbol, a delicately handcrafted white jasmine flower in eco-friendly clay, and a grosgrain ribbon with the Malaai logo printed on it.

ACKNOWLEDGEMENT

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfill your order following this acknowledgment, we will contact you by email or telephone notifying you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us of a problem, within 48 hours of receipt. You can cancel the order in accordance with your cancellation rights and/or return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Paytm, and COD (cash on delivery). Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Malaai, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

CANCELLATION 

In case of cancellation of order within the timeline and if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition, you will be charged 2.5% as payment gateway charges. No cash refunds.

For further details of how to return the merchandise please go through our Delivery and Return Page. You can submit your cancellation notice by email to our Customer Services at care@malaai.in